From an anonymous web poster, but interesting nonetheless:
“I December of 2008, I moved a programming box back into my daughter’s room so she would have television available over the Christmas holidays. At this point, I was paying the monthly charge on a receiver for her room but just wasn’t using it.
After I moved it back in and tried to turn it on, I discovered the converter box was dead. I called Direct TV and asked what happened if I just moved another one in there that I had (result from a upgrade to HDTV), not a problem. Just provide the serial number of the box and the card and we can activate it.
In January, I decided the converter box in the guestroom just wasn’t worth the $60.00 a year and turned that one off. At the time I turned it off, the agent said they would send me the box/labels for return. Judging by the number of these I see on Ebay, I wasn’t surprised at all when nothing came.
This month’s statement showed a $50.00 charge for a non returned box. I called to explain that I never received the box. hen I asked for my contract expiration date.
June 15, 2010 because I activated a new box in my daughter’s bedroom. I explained that it wasn’t a new box, just a replacement for a box that didn’t work. Too bad, they say.
I asked to speak to a supervisor and two people later was able to get this resolved.
I am very interested in the expiration date as I am awaiting the arrival of U-Verse.
Bottom line, be careful when you call these folks and always ask about your contract expiration date.”